Complaints procedure

We look forward to hearing from you and we will always find a solution. Promise!

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@roeloffscandles.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.