Complaints procedure

We would love to hear from you and we will always find a solution. Promise!

It can always happen that something does not go entirely as planned. We recommend that you first report complaints to us by sending an email to marjolein@roeloffscandles.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .