FAQ

General questions

How do I know which scent suits me?

If you have any doubts about a scent or are looking for something. Please contact us and we can help you further. We have also tried to describe the scents as best as possible and we offer sample packages with tea lights.

Are the handmade home decorations sustainable?

Yes, our handmade home decoration is made with love and care, with respect for both the environment and craft traditions. We only use high-quality materials, so that you can enjoy your purchase for years to come.

Is the legislation strictly adhered to?

As a manufacturer of home perfume products, we are obliged to strictly comply with the CLP regulation, among other things. We therefore closely monitor all updates and implement any changes immediately. In addition, we also strictly monitor overall product safety and counterfeit products. If you have any questions about this, we are happy to assist you.

How is my order packed?

We do our utmost to package our products as well as possible so that they are not damaged during transport. To limit the impact on the environment, we always use recycled paper.

Can I have a product sent as a gift?

Yes, that's possible. Enter the recipient's details at the delivery address. For billing address, enter your own address details.

What is the delivery time?

If you order before 3:00 PM, your package will be posted the same day. PostNL generally delivers within 2 working days.

Personalized items excluded. These are made to order.

What if my order is incorrect or something is broken?

Of course that is not the intention! Contact us at info@roeloffscandles.nl . Send your order number so we can help you quickly. If a product is broken, we would like to receive a photo of it.

Scented candles

What are the benefits of scented candles

Scented candles are more than just a cozy atmosphere and scent. Scented candles are a powerful tool to influence your emotions and improve your well-being. The right scent boosts your mood, lowers your stress level and can even improve your creativity.

Why does the top of my candle look uneven after burning?

Because our candles are made from a vegetable wax (rapeseed wax), it is normal for them to solidify like this. This is just a sign that you have 100% vegetable wax in your candle.

What happens if I don't cut the fuse before burning?

If you leave the wick too long, the flame will become too big. This causes too much wax to melt and the candle to become too hot. Your candle may also start to smoke, causing more soot emissions. In addition, your candle will also last less long. Therefore, if you follow our burning instructions, you will get the most out of your candle.

Are scented candles suitable for burning with pets?

Yes.
Our scented candles are made with high-quality fragrance oils. We have deliberately not chosen essential fragrance oils because pets can react to them.

Can scented candles be used in the bathroom?

Yes, that is certainly possible. For example, choose a soothing scent such as Serenity or imagine yourself on holiday with Coconut Island.

How long do the scented candles burn?

  • Scent tea lights ~ 6 hours
  • Luxury scented candles in glass ~ 38 hours
  • Inner Peace sustainable scented candle in composite ~ 75 hours

How do I ensure optimal fire performance?

We have a special aftercare page per product. On this page you will find all information regarding instructions and information.
[Read the aftercare]
[Read how long a scented candle should burn]
[Read the burning instructions]

The ultimate guide to scented candles

Would you like to know more about scented candles? We have put together the ultimate guide! [read the ultimate guide]

How long can I keep scented candles?

For a long time. If and how.... So, we have written an extensive blog about this. [read how long you can keep scented candles]

Room spray

Which rooms is room spray suitable for?

You can use room spray in any room. Think of:

  • living room
  • kitchen
  • bedroom
  • bathroom
  • WC

These are of course just a few examples.

How long does the smell of room spray last?

This depends on the space and ventilation. In general, our cream spray lasts for several hours to half a day.

Can I also spray the cream spray on textiles?

Yes, our room spray is also suitable as a linen spray. We recommend testing on an inconspicuous piece of fabric first.

Can I also use the room spray as a perfume?

Our room spray has no cosmetic certification. Although our cream spray does contain cosmetic alcohol, we do not recommend this.

Can I use room spray against pet odors?

Yes, that's possible. Keep in mind that pets have a much stronger scent system than we do. Too much can quickly become overwhelming for a pet.